Support
We're happy to help!
A hall you're stuck on, a purchase problem, a bug or an idea? Write to us at [email protected] (or Settings › Contact us in the game, which fills in your version and device). We usually reply within 2 business days. Please include your device (for example "iPhone 16" or "iPad Air") and the hall (for example "The Lantern Stair, hall 12") if it's about a hall.
Frequently asked questions
How do I play?
Hold ◀ ▶ to run and tap the bell to jump (hold it to jump higher). With Settings › Whole-screen touch on, slide anywhere to run and tap anywhere to jump. A keyboard works too (arrows or A/D to run, Space or ↑ to jump, B to take a bow, Esc to pause), and so does a game controller.
What are shells?
Every time Vesper falls on a trap she shatters, and her shell stays where she broke. Shells are solid on top: stand on them over thorns, set them on pressure plates, wedge them under hammers, or float them on molten gold. Take a bow (the burst button, or B) to break on purpose and leave a shell exactly where you stand. Many halls need shells to be finished, and the bells count your falls against each hall's par.
I'm stuck in a hall
Every hall has been solved by our solver within its par, so there is always a way. Light Lumen's lantern (top right in a hall) and a golden echo shows you the way through; watching it again in the same hall is free. You start with 3 lanterns and earn more by finishing wings and districts. If you're truly stuck, Lumen's Shortcut appears after a few falls and opens the next hall; the skipped hall pays its bells and gilt once you come back and finish it.
What are bells, gilt and lantern shards?
A hall rings up to three bells: three for reaching the Bell Door within its par of falls. Bells open the later districts. Gilt is earned by finishing halls, ringing bells, collecting gilt leaves and Lumen's daily gift, and buys faces and cloaks at Lumen's Loom. Ten lantern shards are hidden behind false stone in the third wing of each district; find them all for a scene of their own.
How do I restore my purchases?
Open Lumen's Loom › Treasury and tap Restore purchases, or use Settings › Restore purchases, with the same Apple Account you bought with. Quiet Halls, the Bellwright's Kit (its mask and ad removal) and the Patron's Box (its faces, cloaks and ad removal) always come back; gilt and lanterns are used as you play and aren't restored.
Will my progress move to a new iPhone, iPad or Mac?
Yes, if you turn on Settings › iCloud save (it's off until you do). Your halls, bells, gilt, lanterns, faces, cloaks and shards then follow you to your other devices signed in to the same Apple Account, and survive reinstalling the game. Gilt earned or spent on different devices is added up, never lost.
What do "Start over" and "Erase all" do?
Settings › Start over resets your halls, bells and records so you can climb again, and keeps everything you've earned: gilt, lanterns, faces, cloaks, shards and purchases. Erase all (two steps, hold to confirm) deletes everything on this device and in iCloud, on all your devices, and resets your Game Center achievements; things bought for good come back from your purchases.
Can I turn off reminders, ads or the countdown after a win?
Reminders are off until you turn them on: Settings › Reminders. The countdown after a win is Settings › Auto-continue. Ads only ever appear between halls, never while you play; Quiet Halls in the Treasury removes them for good. Rewarded ads are always optional.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.
How do I change ad and privacy choices?
In Europe, the UK and Switzerland: Settings › Ad choices in the game. On any iPhone or iPad: Settings › Privacy & Security › Tracking. See our Privacy Policy.
Is Crash Bang suitable for children?
It's made for teens and adults who enjoy precise, challenging platformers and a story. Vesper is made of glass and shatters into shards when she falls (no blood, no one is hurt). Parents can use Apple's Screen Time and "Ask to Buy" to control purchases.