We're happy to help!
Questions, a level you're stuck on, a purchase problem or an idea? Write to us at [email protected]. We usually reply within 2 business days. Please include your device (for example "iPhone 15") and the level number if it's about a puzzle.
Tap ? in the level. The clue is always free; "Next step" places one command and "Solve" shows the whole answer (hints are earned by playing, from the daily gift, or in the shop).
Every failed run costs one life. Lives refill by 3 every 12 hours (up to 7), and you also get lives from finishing chapters, the daily gift, watching an optional ad or the shop. Wigglo Club members have unlimited lives.
Open the Shop › Premium tab and tap Restore under the Wigglo Club button. Use the same Apple Account you bought with. Snack packs are used up when bought and can't be restored.
In the game: Shop › Premium › Manage subscription. Or on your iPhone: Settings › [your name] › Subscriptions › Wigglo Club. You keep all Club perks until the end of the period you paid for.
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.
Progress is saved on your device only. Deleting the app deletes it, and it doesn't move between devices. Purchases are safe: use Restore on the new device.
In Europe, the UK and Switzerland: Settings › Privacy & ad choices in the game. On any iPhone: Settings › Privacy & Security › Tracking. See our Privacy Policy.
Yes. It's made for everyone. Parents can use Apple's Screen Time and "Ask to Buy" to control purchases.