Support
We're happy to help!
Questions, a level you're stuck on, a purchase problem or an idea? Write to us at [email protected]. We usually reply within 2 business days. Please include your device (for example "iPhone 15") and the region and level (for example "Amber Halls, level 12") if it's about a puzzle.
Frequently asked questions
I'm stuck on a level
Tap the light bulb for a hint: it shows the next good pour. Undo and Start over are always free. If a level can no longer be won, the game tells you and offers Back to safety, which returns you to your last position that can still be won (for lumens or an optional video). An extra vial can also help. Every level has been solved by computer, so there is always a way through.
What are hidden drops, flasks and sealed vials?
Each region brings one new idea and opens it with a short playable lesson. Hidden drops show "?" until they reach the top. Tall vials hold five. Flasks hold two and must end empty. Sealed vials open after the number of pours on their seal. Marked vials accept only their color. The 🎓 button in a level replays the latest lesson.
How do stars work?
Each level has a goal number of pours. Finish within the goal for 3 stars, a little over for 2, and any win earns 1. You can replay any level to improve your stars.
How do I restore my purchases?
Open Glassworks and tap Restore purchases (also in Settings). Use the same Apple Account you bought with. Lumen packs are used up when bought and can't be restored.
Will my progress move to a new iPhone or iPad?
Yes. When you're signed in to iCloud, your progress, lumens and vials follow you to your other devices and survive reinstalling the game. Purchases come back with Restore purchases.
How do I erase all my game data?
Open Settings › Erase all game data. It deletes your journey, stars, lumens, hints, vials and settings, on this device and in iCloud, on all your devices, and resets your Game Center achievements. Your purchases are kept by Apple and come back by themselves. To clear only levels and stars, use Reset progress instead.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.
How do I change ad and privacy choices?
In Europe, the UK and Switzerland: Settings › Privacy & ad choices in the game. On any iPhone: Settings › Privacy & Security › Tracking. See our Privacy Policy.
I find some colors hard to tell apart
Turn on Settings › Color symbols: every color gets its own shape. The game also supports VoiceOver and Reduce Motion.
Is Color Rescue suitable for children?
Yes. It's made for everyone (rated 4+). Parents can use Apple's Screen Time and "Ask to Buy" to control purchases.